AKANJI SARAH OLUSAYO

Working with the company for over 2 years, I have honed my skills in resolving customer inquiries, addressing concerns, and fostering positive client relationships. My approach combines a deep understanding of Internet service products and services with a commitment to ensuring client satisfaction at every interaction. In my role, I thrive on the challenges of problem-solving and aim to exceed expectations by providing timely and effective solutions. I am adept at navigating complex customer issues, utilizing my strong communication skills to convey information clearly and professionally.

Provided comprehensive customer support and technical assistance for a telecommunications company, ensuring high levels of customer satisfaction and efficient resolution of inquiries.

• Effectively communicated with diverse customer base through phone and email channels, resolving inquiries and providing support.
• Provided expert guidance on products, pricing, network coverage, and service availability, enhancing customer understanding and trust.
• Collaborated cross-functionally with internal departments to address complex customer needs and ensure timely issue resolution.
• Maintained accurate and up-to-date customer records by performing precise data entry across multiple platforms.
• Delivered technical support, troubleshooting issues and guiding customers through solutions to optimize their service experience.

Drove product awareness and sales for a leading telecommunications provider, focusing on customer education and conversion.

• Successfully advertised new and existing products, generating leads and increasing brand visibility.
• Educated both prospective and current customers on product features and benefits, ensuring comprehensive understanding.
• Addressed customer inquiries thoroughly, providing satisfactory answers and building trust in product offerings.
• Conducted effective customer follow-ups, leveraging persuasive communication to drive product purchases.
• Facilitated product activation processes, ensuring seamless customer onboarding post-purchase.

Managed classroom instruction and student development as part of the National Youth Service Corps, fostering a positive learning environment.

• Designed and delivered engaging lessons tailored to diverse student age groups and learning abilities.
• Assessed student work, provided constructive feedback, and meticulously maintained records of academic progress and development.
• Organized and facilitated extracurricular activities, including educational outings, games, and debates, enriching student experience.

Gained practical experience in production monitoring and quality control within a manufacturing environment during industrial training.

• Assisted in monitoring production operations, contributing to adherence to quality standards and output targets.
• Conducted quality checks to ensure products were accurately filled and sealed, minimizing defects and preventing leakage before packing.
• Contributed to quality assurance by participating in sensory analysis of water products.

Participated in quality control processes and laboratory analysis for flour production, gaining hands-on experience in industrial quality assurance.

• Performed chemical and biological analyses on flour samples to ensure compliance with quality specifications.
• Conducted proximate analysis on flour samples, contributing to nutritional and quality assessments.
• Supported the production process of various products, including bread, gaining insight into manufacturing operations.
• Verified proper sealing and packaging of products, maintaining product integrity.